Shipping policy
Delivery times will vary due to current situation with COVID-19
Blackstealz partners with major international shipping companies like FedEx, SF Express, DHL, UPS,
and EMS who work with local couriers – allowing us to ship direct to your door and proudly offer flat
rate world-wide shipping.
You will be charged when your order and all payments are subject to verification and approval before
shipping and may take several days to process. To help fight credit card fraud, orders with incorrect
billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 3-5 working days on average to fulfill your order and transport it to our carrier’s
sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your
order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any
changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your
order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates
due to the difference in manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number
when you order is dispatched to the carrier’s sort facility.
For some shipping companies, it can take several days for the tracking information to update in the
system. If your order was placed more than 5 business days ago and there is still no information on
your tracking number, please contact us.
*Note: The days listed above are only estimates in business/working days and does not include our 2-5 day processing time.
While we will do all that we can to make sure you order is delivered on time, Blackstealz cannot be
held responsible for conditions beyond our control such as required postal or customs clearance
procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can
cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient.
Blackstealz has no control over these charges, nor can Blackstealz predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return
shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your
local customs office for more information.
Lost/Stolen/Damaged Packages:
Blackstealz is not responsible for lost, stolen or damaged packages. If your tracking information
states that your package was delivered to your address and you have not received it, please report it
and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the
carrier when reviewing damage or return requests and we may not be able to honor your claim if it is
not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before
submitting an order. We start working on your order immediately, so we are unable to make any
changes to an order after it has been placed. If the order has already been processed through our
shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us
at help@blackstealz.com to let us know how we are doing. We take your feedback very seriously and
are always striving to improve.
